Waabi Consulting provides senior IT leadership with extensive backgrounds in developing, implementing, and supporting custom and package applications.  Consultants are experienced in leading on-site, off-shore, and out-sourced teams that deliver breakthrough results for companies of all sizes.  Our consultants provide targeted leadership to build teams which deliver sustained value.  A sample of the results our consultants have delivered are outlined below.

PROGRAM MANAGEMENT

Managed an open systems architecture strategy program with a budget of $2.5M.

Designed incident and problem management functions for deployment of a global service desk.

Developed a program management office to review, select, and monitor technology investments.

Managed a three-year, $5.5M re-engineering program for a custom billing and accounts receivable system.

Developed a proposal to deploy an e-Commerce portal using Hybris integrating with ERP and CRM solutions.

Directed the design, development, and deployment of a custom franchisee portal using Dynamics CRM and SharePoint.

organization Transition

Built eight teams providing global development and support services.

Transitioned team members from legacy application support roles to a global SAP BI support team.

Transitioned company from an internal technology support model to external technology support model.

Built a global team to deliver Siebel configuration and support services for a consumer call center.

CONTINUOUS iMPROVEMENT

Used Six Sigma techniques to reduce incident backlog by 50%.

Established, monitored, and improved SLA performance for development and support.

Deployed an outsourced staff and support model reducing legacy support costs by 50%.

Used Six Sigma techniques to identify root cause of application performance issues.

LEADERSHIP

Led a 27 person  global support team for SAP Business Intelligence.

Managed 36 person support team for North America Supply Chain applications.

Managed delivery of support services for a nationwide equipment service call center and parts warehouse.

Directed the design, development, and deployment of integrated manufacturing solution using Dynamics GP.

Waabi Consulting...

               combines Best in class process...

                              with Best in class teams...

                                            to deliver Best in class results.